Scottish Commission on Social Security: Complaints Handling Procedure
Customer Facing Complaints Handling Procedure
Contents
- Document Cover
- Introduction
- What is a complaint?
- What can I complain about?
- What can’t I complain about?
- Who can complain?
- How do I complain?
- How long do I have to make a complaint?
- What happens when I have complained?
- Stage 1: Frontline response
- Stage 2: Investigation
- What if I’m still dissatisfied?
- Getting help to make your complaint
- Our contact details
- Quick guide to our complaints procedure
Our contact details
26) Please contact us by the following means:
Email Address: info@socialsecuritycommission.scot
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