SCoSS report on people with communication needs and the Scottish social security system

The Scottish Commission on Social Security has published a report highlighting the views and concerns of people with communications needs who have accessed the social security system in Scotland.

The report is the result of research undertaken with people with hearing loss, visual impairment, learning disabilities or other communication needs and the organisations who represent them.

This issue was prioritised following a notable pattern of lower satisfaction ratings among certain demographic groups, including people with communication needs.

The report makes seven recommendations to Social Security Scotland and the Scottish Government. These include ensuring that no client is unable to access information due to their communication needs and increasing awareness of and use of advocacy support during the application process.

This is the first report under SCoSS’s power to assess the extent to which the expectations set out in the Scottish Social Security Charter are being fulfilled.

The report, including accessible versions, can be found here.