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Scottish Commission on Social Security: Complaints Handling Procedure

Draft Customer Facing Complaints Handling Procedure

How long do I have to make a complaint?

11) Normally, you must make your complaint within six months of:

  • the event you want to complain about; or
  • finding out that you have a reason to complain.

12) In exceptional circumstances, we may be able to accept a complaint after the time limit. If you feel that the time limit should not apply to your complaint, please tell us why.