Scottish Commission on Social Security: Complaints Handling Procedure

Customer Facing Complaints Handling Procedure


The Scottish Commission on Social Security (SCoSS) is committed to providing high-quality services.

We see the importance of complaints and use information from them to help us improve our services.

1) If something goes wrong or you are dissatisfied with our services, please tell us. This leaflet describes our complaints procedure and how to make a complaint. It also tells you about how we will handle your complaint and what you can expect from us.

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