- Document Cover
- What is a complaint?
- What can I complain about?
- What can’t I complain about?
- Who can complain?
- How do I complain?
- How long do I have to make a complaint?
- What happens when I have complained?
- Stage 1: Frontline response
- Stage 2: Investigation
- What if I’m still dissatisfied?
- Getting help to make your complaint
- Our contact details
- Quick guide to our complaints procedure
Getting help to make your complaint
22) We understand that you may be unable or reluctant to make a complaint yourself. We accept complaints from the representative of a person who is dissatisfied with our service. We can take complaints from a friend, relative, or an advocate, if you have given them your consent to complain for you.
23) You can find out about advocates in your area by contacting the Scottish Independent Advocacy Alliance:
Scottish Independent Advocacy Alliance
Tel: 0131 510 9410
24) You can find out about advisers in your area through Citizens Advice Scotland:
Citizens Advice Scotland
Website: www.cas.org.uk or check your phone book for your local citizens advice bureau
25) We are committed to making our service easy to use for all members of the community. In line with our statutory equalities duties, we will always ensure that reasonable adjustments are made to help you access and use our services. If you have trouble putting your complaint in writing, or want this information in another language or format, such as large font, or Braille, please contact us on 0131 244 2629 or email us at email@example.com