Scottish Commission on Social Security: Complaints Handling Procedure

Customer Facing Complaints Handling Procedure

Getting help to make your complaint

22) We understand that you may be unable or reluctant to make a complaint yourself. We accept complaints from the representative of a person who is dissatisfied with our service. We can take complaints from a friend, relative, or an advocate, if you have given them your consent to complain for you.

23) You can find out about advocates in your area by contacting the Scottish Independent Advocacy Alliance:

Scottish Independent Advocacy Alliance

Tel: 0131 510 9410

24) You can find out about advisers in your area through Citizens Advice Scotland:

Citizens Advice Scotland

Website: or check your phone book for your local citizens advice bureau

25) We are committed to making our service easy to use for all members of the community. In line with our statutory equalities duties, we will always ensure that reasonable adjustments are made to help you access and use our services. If you have trouble putting your complaint in writing, or want this information in another language or format, such as large font, or Braille, please email us at

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