Scottish Commission on Social Security: Complaints Handling Procedure

Customer Facing Complaints Handling Procedure

How do I complain?

8) You can complain by phone or by email.

9) It is easier for us to address complaints if you make them quickly and directly. So please talk to a member of our staff and then they can try to resolve the issue.

10) When complaining, please tell us:

  • your full name and contact details
  • as much as you can about the complaint
  • what has gone wrong; and
  • what outcome you are seeking.
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