Scottish Commission on Social Security: Unacceptable Actions Policy
SCoSS's policy on unacceptable actions
Contents
- Document Cover
- Introduction
- What actions do SCoSS consider to be unacceptable?
- Aggressive or abusive behaviour
- Unreasonable demands
- Unreasonable levels of contact
- Unreasonable refusal to co-operate
- Unreasonable use of the complaints process
- Examples of how we manage unacceptable behaviour
- Examples of how we deal with other categories of unreasonable behaviour
- Other actions we may take
- How we let people know we have made this decision
- The process for appealing a decision to restrict contact
- How we record and review a decision to restrict contact
- How to contact the Scottish Commission on Social Security
What actions do SCoSS consider to be unacceptable?
People may have difficulty expressing themselves in times of trouble or distress. There may have been upsetting or distressing circumstances leading up to a complaint coming to our office.
We do not view behaviour as unacceptable just because a complainant is forceful or determined.
In fact, we accept that being persistent may sometimes be a positive advantage when pursuing a complaint.
However, we do consider actions that result in unreasonable demands on our office or unreasonable behaviour towards SCoSS staff to be unacceptable. It is these actions that we aim to manage under this Policy.