Scottish Commission on Social Security: Unacceptable Actions Policy

SCoSS's policy on unacceptable actions

What actions do SCoSS consider to be unacceptable?

People may have difficulty expressing themselves in times of trouble or distress. There may have been upsetting or distressing circumstances leading up to a complaint coming to our office.

We do not view behaviour as unacceptable just because a complainant is forceful or determined.

In fact, we accept that being persistent may sometimes be a positive advantage when pursuing a complaint.

However, we do consider actions that result in unreasonable demands on our office or unreasonable behaviour towards SCoSS staff to be unacceptable. It is these actions that we aim to manage under this Policy.

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