- Document Cover
- What actions do SCoSS consider to be unacceptable?
- Aggressive or abusive behaviour
- Unreasonable demands
- Unreasonable levels of contact
- Unreasonable refusal to co-operate
- Unreasonable use of the complaints process
- Examples of how we manage unacceptable behaviour
- Examples of how we deal with other categories of unreasonable behaviour
- Other actions we may take
- How we let people know we have made this decision
- The process for appealing a decision to restrict contact
- How we record and review a decision to restrict contact
- How to contact the Scottish Commission on Social Security
How we record and review a decision to restrict contact
We record all incidents of unacceptable actions by complainants. Where it is decided to restrict complainant contact, an entry noting this is made in the relevant file and on appropriate computer records. Each quarter a report on all restrictions will be presented to our Board so that they can ensure the policy is being applied appropriately. A decision to restrict complainant contact as described above may be reconsidered either on request or on review.