Scottish Commission on Social Security: Unacceptable Actions Policy

SCoSS's policy on unacceptable actions

How we let people know we have made this decision

When a SCoSS employee makes an immediate decision in response to offensive, aggressive or abusive behaviour, the complainant is advised at the time of the incident. When a decision has been made by senior management, a complainant will always be given the reason in writing as to why a decision has been made to restrict future contact, the restricted contact arrangements and, if relevant, the length of time that these restrictions will be in place. This ensures that the complainant has a record of the decision.

This can be supplemented if written communication is not the most appropriate form for the individual.

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