People with communication needs and the Scottish social security system: fulfilling the expectations of ‘Our Charter’
The Scottish Commission on Social Security's report on the experiences of individuals with communication needs in accessing the Scottish social security system.
This is our first report under our function to review whether people are receiving the service that the Social Security Charter expects.
Contents
- Document Cover
- About the Scottish Commission on Social Security
- Summary
- 1. Overview
- 2. Interactions with Social Security Scotland staff
- 3. Barriers faced to getting help
- 4. Issues with the application process
- 5. Conclusions
About the Scottish Commission on Social Security
The Scottish Commission on Social Security plays an essential role in the development and delivery of a Scottish Social Security system based on fairness, dignity and respect by providing independent scrutiny of the Scottish social security system. Our full functions are set out in the Social Security (Scotland) Act 2018.1Social Security (Scotland) Act 2018
We are separate from the Scottish Government, and carry out our work independently of both Scottish Ministers and the Scottish Parliament.
For more information about the Scottish Commission on Social Security visit: https://socialsecuritycommission.scot/