Stakeholder Engagement Strategy 2024-25

We have identified some broad strategic objectives for engagement – identification, communications, scrutiny planning, feedback and measurement. Our objectives for engagement in 2024/25 are:

Identification

• We will undertake a desk based exercise to identify existing and future stakeholders and map stakeholders by interest and influence.

Communications

We will—

• Identify opportunities to proactively present on SCoSS’s work to stakeholders offering stakeholders a platform to share their feedback, insights, and perspectives on SCoSS’s progress.
• Produce a quarterly newsletter highlighting future scrutiny processes and opportunities for stakeholder influence.
• Promote the SCoSS newsletter via events and meetings and increase the contacts who receive it.
• Publicly promote the SCoSS online presence.
• Gather feedback from stakeholders on the accessibility of the SCoSS website.

Scrutiny planning

• We will develop a menu of options that can be tailored to the specifics of a scrutiny process (e.g. organising a roundtable event on case law with social security experts) to allow for appropriate stakeholder engagement to be undertaken as part of each scrutiny planning process.
• We will consider our approach to gathering proactive feedback from the public on both the work of SCoSS and Social Security Scotland to guide next year’s stakeholder engagement objectives.

Feedback

• Stakeholder needs (for example barriers to engagement and accessibility requirements) will be identified through data collection (event feedback, surveys, in-house research) and presented to the Board on an annual basis for discussion.
• We will review our complaints policy to ensure it remains fit for purpose given our expanded stakeholder engagement plans.

Measurement

• We will identify Key Performance Indicators to measure the effectiveness of SCoSS stakeholder engagement.
• The SCoSS Secretariat will develop a measurement framework based on those Key Performance Indicators to evaluate the effectiveness of SCoSS stakeholder engagement.